Users on Windows XP Client See Duplicate Network Client Drives on Applications Remotely Accessed via Secure Global Desktop
Last updated on APRIL 05, 2013
Applies to:Oracle Secure Global Desktop - Version 4.62 to 4.7 [Release 4.0]
Information in this document applies to any platform.
When an user from a client PC running Windows XP connects to a Windows Desktop / application via Oracle Secure Global Desktop (SGD), duplicate mapped client network drives are seen while trying to save a file or while viewing the drives under Windows Explorer.
Steps to reproduce:
(a) Consider a Windows XP client having at least 2 network drives that are mapped to local shares.
For example, on the client:
Drive Y: mapped to \\smarties\test1
Drive Z: is mapped to \\smarties\test2
(b) Now, Login to the SGD Webtop and click on Info -> 'Detailed Diagnostics'. This will show Duplicate Drive entries for Y and Z in Raw Device Data and Mapped Device Data.
(c) Also, when accessed the local drives from a Windows application launched via SGD, Duplicate Drive entries are seen.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms