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Users on Windows XP Client See Duplicate Network Client Drives on Applications Remotely Accessed via Secure Global Desktop (Doc ID 1527884.1)

Last updated on APRIL 05, 2013

Applies to:

Oracle Secure Global Desktop - Version 4.62 to 4.7 [Release 4.0]
Information in this document applies to any platform.

Symptoms

When an user from a client PC running Windows XP connects to a Windows Desktop / application via Oracle Secure Global Desktop (SGD), duplicate mapped client network drives are seen while trying to save a file or while viewing the drives under Windows Explorer.

Steps to reproduce:

 

(a) Consider a Windows XP client having at least 2 network drives that are mapped to local shares.

For example, on the client:

Drive Y: mapped to \\smarties\test1

Drive Z: is mapped to \\smarties\test2

(b) Now, Login to the SGD Webtop and click on Info -> 'Detailed Diagnostics'. This will show Duplicate Drive entries for Y and Z in Raw Device Data and Mapped Device Data.

(c) Also, when accessed the local drives from a Windows application launched via SGD, Duplicate Drive entries are seen.

 

 

Cause

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