SL8500 - CAP Defect, Door Will Not Open, Result Code 3955, 7004 (Doc ID 1527950.1)

Last updated on MAY 19, 2017

Applies to:

Sun StorageTek SL8500 Modular Library System - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

CAP (Cartridge Access Port) will no longer open.

 Time : 2012-10-05T14:10:52.674
                    Device Address : 1.2.39.2.0
                    User :     root
                    Requester :  default
                    Activity : internal
                    Request Id :        0
                    Level : error
                    Result Code : 3955
                    Text :  "Error from device Code: 702 - Device move failed - OK to try again"
                    Parameters :  Data=<response sequence="4861160" final="true"><command>moveToPosition</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>7004</resultCode><resultText><!|CDATA|checkForIsrFailure saw status=1, error=7004, mech=capa; Move failed, excessive current required||></resultText><operationalState>702</operationalState></resultStatus></result></response>


                    Time : 2012-10-05T14:11:07.320
                    Device Address : 1.2.39.2.0
                    User :     root
                    Requester :  default
                    Activity : internal
                    Request Id :        0
                    Level : error
                    Result Code : 3955
                    Text :  "Error from device Code: 702 - Device move failed - OK to try again"
                    Parameters :  Data=<response sequence="4861161" final="true"><command>moveToPosition</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>7004</resultCode><resultText><!|CDATA|checkForIsrFailure saw status=12, error=7004, mech=capa; Failed to fully open CAP, check for obstruction||></resultText><operationalState>702</operationalState></resultStatus></result></response>

Cause

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