SL3000 - Drive Not Powered On, Result Code 3992, 3955, 6027 (Doc ID 1528033.1)

Last updated on JULY 25, 2022

Applies to:

Symptoms

Drive is not working on SL3000 library.

Time : 2012-10-09T09:40:44.923
Device Address : 1.1.2.1.4
User : root
Requester : default
Activity : queryTable
Request Id : 56905001
Level : warn
Result Code : 3992
Text : "Warning from device"
Parameters : Data=<response sequence="1924476" final="true"><command>getDriveConfig</command><result identifier="1"><resultStatus><resultSeverity>warn</resultSeverity><resultCode>6027</resultCode><resultText><!|CDATA|drive 1,1,2,1,4: getDriveConfig WARNING for drive powered off||></resultText><operationalState>000</operationalState></resultStatus><driveWwn>N/A</driveWwn><portAWwn>N/A</portAWwn><portBWwn>N/A</portBWwn><portALoopId>auto</portALoopId><portBLoopId>auto</portBLoopId><portASpeed>N/A</portASpeed><portBSpeed>N/A</portBSpeed><portALinkStatus>N/A</portALinkStatus><portBLinkStatus>N/A</portBLinkStatus><dualPort>true</dualPort><portAEnabled>true</portAEnabled><portBEnabled>true</portBEnabled></result></response>

---
result code 6027 "This drive can't currently accept commands because it is powered off"
*** End System Error Message ***

RC6027

Repeated warning messages in the error warn info event log:
==================================================
 
  Time : 2012-09-13T13:35:49.048
  Device Address : 1.0.0.0.0
  User : root
  Requester : default
  Activity : queryTable
  Request Id : 52511001
  Level : info
  Result Code : 3242
  Text : "State is not mapped to Ods enum -drive "
  Parameters : state=notPowered

RC3242
  
  
  Time : 2012-09-13T13:35:56.911
  Device Address : 1.1.2.1.4
  User : root
  Requester : default
  Activity : queryTable
  Request Id : 52511201
  Level : warn
  Result Code : 3992
  Text : "Warning from device"
  Parameters : Data=getStatewarn6027000notPoweredfalsetrue

RC3992
  

Repeated error messages in the error warn info event log:
===============================================
  Time : 2012-10-04T15:46:09.126
  Device Address : 1.1.2.1.4
  User : root
  Requester : default
  Activity : internal
  Request Id : 0
  Level : warn
  Result Code : 3994
  Text : "Device removed"
  Parameters : device=drive

RC3994
  
  
  Time : 2012-10-04T15:46:19.101
  Device Address : 1.1.2.1.4
  User : root
  Requester : default
  Activity : internal
  Request Id : 0
  Level : info
  Result Code : 3993
  Text : "Device added"
  Parameters : device=drive
  
  
  Time : 2012-10-04T15:46:19.211
  Device Address : 1.1.2.1.4
  User : root
  Requester : default
  Activity : internal
  Request Id : 0
  Level : error
  Result Code : 3955
  Text : "Error from device Code: 604 - Drive is not functional"
  Parameters : Data=controlPowererror6301604
  
  
  Time : 2012-10-04T15:46:19.225
  Device Address : 1.0.0.0.0
  User : root
  Requester : default
  Activity : internal
  Request Id : 0
  Level : info
  Result Code : 3287
  Text : "Device transitioned to not ready"
  Parameters : address=1,1,2,1,4
  
  
  Time : 2012-10-04T15:46:19.255
  Device Address : 1.1.2.1.4
  User : root
  Requester : default
  Activity : internal
  Request Id : 0
  Level : error
  Result Code : 1303
  Text : "Failure from drive Code: 604 - Drive is not functional"
  Parameters : Data:=controlPowererror6301604

Cause

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