Essbase 11.1.2.2 Server Installed On Oracle Exalytics Crashed Unexpectedly With Fatal Error (Doc ID 1529262.1)

Last updated on MAY 10, 2016

Applies to:

Hyperion Essbase - Version 11.1.2.2.000 and later
Oracle Exalytics Software - Version 1.0.0.1.0 and later
Information in this document applies to any platform.
Checked for currency 10-MAY-2016.

Symptoms

An Essbase 11.1.2.2.000 server running on Oracle Exalytics crashed unexpectedly with error:

*** A fatal error has happened, Essbase is trying to shutdown ***

Initially this happened while a user was doing retrieves from a cube.  After the crash, the server was restarted using the backup security file. The server remained stable for about three weeks and then crashed again while another user attempted to create some new filters.  Just before each crash, there were a high number of users running month end reports on the server.

There are no migration activities taking place on the server and this is a production system.

The essbase.log shows errors:

[Thu Nov 29 08:42:20 2012]Local/ESSBASE0///1079970112/Info(1056797)
Incremental security backup started by SYSTEM [DAEMON THREAD]. The file created is [/home/hyperion/Oracle/Middleware/user_projects/epmsystem2/EssbaseServer/essbaseserver1/bin/essbasets_1354196540.bak]

Read Error:Invalid item index in security file
[Thu Nov 29 08:42:21 2012]Local/ESSBASE0///1079970112/Info(1008106)
Exception error log [/home/hyperion/Oracle/Middleware/user_projects/epmsystem2/diagnostics/logs/essbase/essbase_0/log00003.xcp] is being created...

[Thu Nov 29 08:42:21 2012]Local/ESSBASE0///1079970112/Info(1008153)
A core file may get generated in [/home/hyperion/Oracle/Middleware/user_projects/epmsystem2/EssbaseServer/essbaseserver1/ESSBASE.Thu_Nov_29_04_01_23_2012]

[Thu Nov 29 08:42:21 2012]Local/ESSBASE0///1079970112/Info(1008107)
Exception error log completed /home/hyperion/Oracle/Middleware/user_projects/epmsystem2/diagnostics/logs/essbase/essbase_0/log00003.xcp please contact technical support and provide them with this file

*** A fatal error has happened, Essbase is trying to shutdown ***

Cause

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