SL150 - Does Not Work With Backup Exec 2012, Seen as 'Unknown Media Changer' (Doc ID 1531045.1)

Last updated on MAY 19, 2017

Applies to:

StorageTek SL150 Modular Tape Library - Version All Versions and later
Information in this document applies to any platform.
Symantec Backup Exec 2012
SL150 1.82

Symptoms

Customer has Symantec Backup Exec as backup application on Windows 2008 R2 server. Robot is seen as "Unknown Media Changer".  Drivers for HP LTO5 drive are successfully installed.

BackupExec 2012 cannot recognize SL150 robot with LTO5 FC drives, even though BackupExec 2012 is marked as TESTED and SUPPORTED application for SL150 in Oracle doc. See SL150 - Minimum Software and HBA Requirements to support the SL150 Library [ID 1481764.1]

In Windows 2008 R2 server OS robot is seen as "Unknown Media Changer". Drivers for HP LTO5 drive are successfully installed.

Symantec BackupExec 2012 HCL reference: http://www.symantec.com/business/support/index?page=content&id=TECH175582
There is no SL150 on HCL and Symantec refused SL150 issue support case.

Changes

 New installation of SL150

Cause

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