Text Appears to Disappear from Start Menu Options when User Mouses Over on Windows 7 (Doc ID 1532527.1)

Last updated on JUNE 29, 2017

Applies to:

Sun Ray Software - Version SRS 5.3.1 to SRS 5.4.5 [Release 5.0]
Oracle Virtual Desktop Infrastructure - Version 3.4.1 to 3.5.3 [Release 3.0]
Information in this document applies to any platform.

Symptoms

Users connecting to Windows 7 Desktop sessions from Sun Ray Clients via Virtual Desktop Infrastructure (VDI) 3.4.x or Sun Ray Server (SRS) 5.3.1 Windows Connector (SRWC) may find that when they put the mouse over options in the Start Menu, the text for the option disappears and then reappears when mouse is moved.  This only  happens for Start menu, and only for Windows 7 theme. Classic menus are ok.

Further Observations

Note: This behavior issue does not occur when accessing the same Windows 7 Virtual Machine from VDI 3.3.x

Cause

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