Pillar Axiom: How to Disable Call Home to Prevent Automatic Service Request ASR Generation (Doc ID 1535352.1)

Last updated on JUNE 29, 2016

Applies to:

Pillar Axiom 300 Storage System - Version All Versions to All Versions [Release All Releases]
Pillar Axiom 500 Storage System - Version All Versions to All Versions [Release All Releases]
Pillar Axiom 600 Storage System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Goal

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 The Automatic Service Request, ASR, creation in My Oracle Support, MOS, depends on the Axiom Callhome Function.

When performing maintenance or upgrades to the Axiom, an administrator account can temporarily disable the Callhome function, and then enable it at the end of the maintenance. 

Disabling Callhome at the Axiom is a faster alternative to disabling ASR generation in MOS.  

Solution

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