LTO - Drives Going Offline And Exhibiting Mount Errors On The Backup Application (Doc ID 1536581.1)

Last updated on JULY 28, 2016

Applies to:

Sun StorageTek SL8500 Modular Library System - Version Not Applicable to Not Applicable [Release N/A]
IBM LTO4 Tape Drive - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Symptoms

A backup application may indicate that the drives go offline and have load problems. 

Error samples from Commvault software:

Alert: Commvault tape drive alert
Type: Media Management - Device Status
           Detected Criteria: Drive went Offline
           Detected Time: Tue Mar 05 08:05:02 2013
           CommCell: <Removed for security reasons>
           User: Not Applicable

           Status: Drive Switched On/Off-line
           Library Name: TAPE-STK_ACSLS_1_SL8500_VW9
           Mount Path: Not Applicable
           Drivepool: Not Applicable
           Drive: IBM ULTRIUM-TD4_19
           Failure Reason: Not Applicable
           Condition Cleared: Yes

Alert: Commvault Tape Library Alert
Type: Media Management - Library Management
           Detected Criteria: Media Mount and Usage Errors
           Detected Time: Tue Mar 05 07:02:46 2013
           CommCell: <Removed for security reasons>
           User: Not Applicable

           Status: Unmount Error
           Library Name: STK ACSLS 1
           SparePool/Mount Path: Not Applicable
           Drivepool: <Removed for security reasons>
           Drive: IBM ULTRIUM-TD4_7
           MediaAgent Name: <Removed for security reasons>
           Media label: 010070
           Media/Space left: 0
           Failure Reason: Not Applicable
           Other library: Not Applicable
           Recall Reason: Not Applicable
           Recall Expiration Time: Not Applicable
           Recall Destination: Not Applicable
           Media List: Not Applicable
           Condition Cleared: No

 

 

 

 

Cause

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