Oracle Secure Global Desktop Login Hangs After Supplying Username and Password (Doc ID 1542779.1)

Last updated on JANUARY 06, 2015

Applies to:

Oracle Secure Global Desktop - Version 4.61 and later
Information in this document applies to any platform.

Symptoms

When logging into an Oracle Secure Global Desktop (SGD) Server, after entering the Login Credentials, the login process hangs and the user never gets their SGD Webtop.  This does not affect all users.

Enabling the Browser's Java console on the client and setting the debug level to 5, the following is seen during the hanging:

basic: Added progress listener: sun.plugin.util.GrayBoxPainter$GrayBoxProgressListener@186c730
basic: Added progress listener: sun.plugin.util.GrayBoxPainter$GrayBoxProgressListener@26d607
basic: Plugin2ClassLoader.addURL parent called for https://prod.bondone.domain.com/sgd/tcc/java/ttalwG-jps.jar
basic: Plugin2ClassLoader.addURL parent called for https://prod.bondone.domain.com/sgd/tcc/java/ttalwwin32G-jps.jar
network: Cache entry not found [url: https://prod.bondone.domain.com/sgd/tcc/java/, version: null]
network: Cache entry found [url: https://prod.bondone.domain.com/sgd/tcc/java/ttalwG-jps.jar, version: null] prevalidated=true/0

Information on how to enable the Java Console can be found at:

http://www.java.com/en/download/help/javaconsole.xml

e.g.

Windows XP

1. Click on the Start button and then click on the Control Panel option.

2. Double click on the Java icon to open the Java Control Panel.

Enable the Java Console in the Java Control Panel

1. In the Java Control Panel, click the Advanced tab.

2. Expand the Java console option.

3. Select Show Console and click OK.

 

 

Changes

Network settings in the Java Control Panel are set to something other than "Use browser settings".  

Cause

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