Sun Storage 7000 Unified Storage System: System Panic: Bad Trap: Type=e (Page Fault) Occurred In Module "Zfs" Due To A Null Pointer Dereference (Doc ID 1546760.1)

Last updated on SEPTEMBER 18, 2013

Applies to:

Sun Storage 7310 Unified Storage System - Version All Versions to All Versions [Release All Releases]
Sun Storage 7410 Unified Storage System - Version All Versions to All Versions [Release All Releases]
Sun ZFS Backup Appliance - Version All Versions to All Versions [Release All Releases]
Sun ZFS Storage 7120 - Version All Versions to All Versions [Release All Releases]
Sun ZFS Storage 7320 - Version All Versions to All Versions [Release All Releases]
7000 Appliance OS (Fishworks)

Symptoms

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - Disk Storage ZFS Storage Appliance

### Problem statement

zfssa system panic

### Symptoms

A Kernel Panic on the Node.  "The system has rebooted after a kernel panic."


https://<nas-ip>:215/#maintenance/logs=fltlog
The system has rebooted after a kernel panic.

https://<nas-ip>:215/#maintenance/logs=alert

Description The system has rebooted after a kernel panic.
Type Major Defect
Impact There may be some performance impact while the panic is copied to the savecore directory. Disk space usage by panics can be substantial.
Automated response The failed system image has been preserved for analysis.
Recommended action Generate a Support Bundle and contact you support provider with the id of that bundle.
Event time 2013-4-14 19:22:20
Unique Identifier 5886c184-ba89-c1f1-93d5-a1cca7b3080d
Status This alert is associated with an active problem on the system. For more information specific to this alert, see the 'Active Problems' page.



### Configuration

2x7420 in cluster

Appliance Name: zfssa1
Appliance Type: Sun ZFS Storage 7420
Appliance Version: 2011.04.24.4.2,1-2.28.1.1
Last Booted: Tue Feb 05 2013 09:37:37 GMT+0000 (UTC)
Appliance Kit: ak/SUNW,otoro@2011.04.24.4.2,1-2.28.1.1
Operating System: SunOS 5.11 ak/generic@2011.04.24.4.2,1-2.28.1.1 64-bit
BIOS: American Megatrends Inc. 16030103 12/01/2011
Service Processor: 3.0.16.12


Appliance Name: zfssa2
Appliance Type: Sun ZFS Storage 7420
Appliance Version: 2011.04.24.4.2,1-2.28.1.1
Last Booted: Sun Apr 14 2013 19:22:20 GMT+0000 (UTC)
Appliance Kit: ak/SUNW,otoro@2011.04.24.4.2,1-2.28.1.1
Operating System: SunOS 5.11 ak/generic@2011.04.24.4.2,1-2.28.1.1 64-bit
BIOS: American Megatrends Inc. 16030103 12/01/2011
Service Processor: 3.0.16.12

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms