Users Receive Error, "Incorrect Username and/or Password" When Logging into Oracle Secure Global Desktop with LDAP Credentials (Doc ID 1551598.1)

Last updated on AUGUST 23, 2017

Applies to:

Oracle Secure Global Desktop - Version 4.7 to 5.3 [Release 4.0 to 5.0]
Information in this document applies to any platform.

Symptoms

Users may receive the error message, "Incorrect Username and/or Password" when logging into Oracle Secure Global Desktop (SGD) with LDAP credentials.

Note: Additional details regarding LDAP Authentication can be found in the Administration Guide.

After enabling login filters, the SGD administrator may see errors like the following captured in the corresponding log file:

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms