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Oracle Virtual Desktop Infrastructure: Fastprep Based Cloning Fails with Result Code '2224' (Doc ID 1552325.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Oracle Virtual Desktop Infrastructure - Version 3.4.1 to 3.5 [Release 3.0]
Information in this document applies to any platform.


In a Oracle Virtual Desktop Infrastructure (VDI) 3.41/3.5 cluster in which cloning is configured to use FastPrep and setup as:

- domain cleanup disabled,
- using a non domain administrator account for the directory bind account (to block deletes)
- using a domain administrator account for fastprep

...cloning works fine most of the time, but occasionally will fail with Error #2224 within the cacao.0 logfile. 

Example of error:

Error cloning: Execution of command A:FASTPREP.EXE exited with result code '2224' on desktop <DESKTOP NAME>
Note: Details on reviewing the cacao log are outlined in the formal product documentation, at:


If cloning cleanup is disabled, the Administrator may investigate this further by reviewing the ntsetup.log.

Note: Details on debugging cloning can be found in the product documentation, at:

In ntsetup.log the administrator may verify:


An example of the VDI Pool settings used:


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