Sun Storage 7000 Unified Storage System: BUI/CLI hang when attempting to 'phone home' or upload supportbundle (Doc ID 1553935.1)

Last updated on FEBRUARY 16, 2016

Applies to:

Sun Storage 7210 Unified Storage System - Version All Versions to All Versions [Release All Releases]
Sun Storage 7310 Unified Storage System - Version All Versions to All Versions [Release All Releases]
Sun Storage 7410 Unified Storage System - Version All Versions to All Versions [Release All Releases]
Sun ZFS Storage 7120 - Version All Versions to All Versions [Release All Releases]
Sun ZFS Storage 7320 - Version All Versions to All Versions [Release All Releases]
7000 Appliance OS (Fishworks)

Symptoms

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Unable to access BUI & CLI


root@sldcntapadm01 ~]# ssh auto@sl04stor43
Last login: Thu May 2 05:10:36 2013 from 10.217.123.45
Waiting for the appliance shell to start ...

The appliance shell is taking longer than usual to start.
Press Ctrl-C to exit.

Waiting for the appliance shell to start ...

aksh-wrapper: FATAL: Appliance shell failed to start in the allotted time
[root@sldcntapadm01 ~]#

 

System stopped phoning home with daily heartbeats

 

 

PLEASE NOTE: "Oracle Support is making changes to the way we receive customer data by establishing a new corporate data transport capability.
              As a result, supportfiles.sun.com is set to retire in April 2014.   To prepare for this change, we strongly encourage you to begin using one of the preferred methods for customer file uploads:


    Please note that you should no longer use Supportfiles.sun.com, supportuploads.sun.com, sftp.oracle.com  when uploading files to Oracle support.

 

Cause

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