SMC failed when opening up "Users" info with "RMI_ERR: error unmarshalling return" (Doc ID 1559490.1)

Last updated on DECEMBER 09, 2021

Applies to:

Symptoms

When opening up SMC either from the global zone or non-global zone, click "System Configuration" then  "Users", enter the root password, it failed with:
"RMI_ERR: error unmarshalling return; nested exception is: java.lang.ClassNotFoundException: com.sun.admin.usermgr. SecurityService_Agent"

Once that is dismissed, another error opens which is:
"The authenticaled user does not have rights to use this tool. See your system or security administrator."

The same authentication error also occurred in older Solaris 9 version.

Changes

The problem is seen after installing any of the following versions of JDK:

  JDK 5 (update 45 and higher)
  JDK 6 (update 45 and higher)
  JDK 7 (update 21 and higher)

The problem is also introduced by the following (and higher) patches:

  118666-47 JavaSE 5.0: update 45 patch (equivalent to JDK 5.0u45)
  118667-47 JavaSE 5.0: update 45 patch (equivalent to JDK 5.0u45), 64bit

  118668-47 JavaSE 5.0_x86: update 45 patch (equivalent to JDK 5.0u45)
  118669-47 JavaSE 5.0_x86: update 45 patch (equivalent to JDK 5.0u45), 64bit

  125136-48 JavaSE 6: update 45 patch (equivalent to JDK 6u45)
  125137-48 JavaSE 6: update 45 patch (equivalent to JDK 6u45), 64bit

  125138-48 JavaSE 6_x86: update 45 patch (equivalent to JDK 6u45)
  125139-48 JavaSE 6_x86: update 45 patch (equivalent to JDK 6u45), 64bit

Cause

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