Solaris Users Receive Error "Failed To Install The SGD Client," After Successful Authentication to Secure Global Desktop (Doc ID 1560853.1)

Last updated on AUGUST 18, 2017

Applies to:

Oracle Secure Global Desktop - Version 5.0 and later
Information in this document applies to any platform.

Symptoms

Users connecting to Secure Global Desktop (SGD) from Solaris 11 clients may receive an error message saying "Failed To Install The SGD Client" after successfully submitting the authentication credentials.

Note: In these scenarios, the end user has confirmed that they are using both a supported browsers and Java version, as outlined in the Client Requirements section of the SGD Release notes.

Attempts to circumvent this issue by manually installing, and starting the SGD client on the Solaris 11 client result in a more detailed error:

solaris11:~/Oracle Secure Global Desktop/clients/i3so/5.00.907 $ ./ttatcc
ld.so.1: ttatcc: fatal: libXm.so.4: open failed: No such file or directory
Killed

 

Reference: Details on how to manually install--and run--the client on UNIX can be found in the formal product documentation, indexed below.

Cause

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