Solaris Users Receive Error "Failed To Install The SGD Client," After Successful Authentication to Secure Global Desktop (Doc ID 1560853.1)

Last updated on MARCH 24, 2014

Applies to:

Oracle Secure Global Desktop - Version 5.0 to 5.0 [Release 5.0]
Oracle Secure Global Desktop - Version 5.1 to 5.1 [Release 5.0]
Information in this document applies to any platform.

Symptoms

Users connecting from Solaris 11 clients may receive an error message saying "Failed To Install The SGD Client" after successfully submitting the authentication credentials to Secure Global Desktop (SGD).

Note: In these scenarios, the end user has confirmed that they are using both a supported browsers and Java version, as outlined in the Client Requirements section of the SGD Release notes.

Attempts to circumvent this issue by manually installing, and starting the SGD client on the Solaris 11 host result in a more detailed error:

solaris11:~/Oracle Secure Global Desktop/clients/i3so/5.00.907 $ ./ttatcc
ld.so.1: ttatcc: fatal: libXm.so.4: open failed: No such file or directory
Killed

 

Reference: Details on how to manually install--and run--the client on UNIX can be found in the formal product documentation, indexed below.

Cause

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