Sun Storage 7000 Unified Storage System: Chassis Serial Number (CSN) Is Missing / Not Showing / Not Present - "no such chassis" (Doc ID 1560982.1)

Last updated on APRIL 06, 2016

Applies to:

Sun Storage 7310 Unified Storage System - Version All Versions to All Versions [Release All Releases]
Sun Storage 7210 Unified Storage System - Version All Versions to All Versions [Release All Releases]
Sun Storage 7110 Unified Storage System - Version All Versions to All Versions [Release All Releases]
Sun Storage 7410 Unified Storage System - Version All Versions to All Versions [Release All Releases]
7000 Appliance OS (Fishworks)

Symptoms

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The Chassis Serial Number (CSN) is used by the Appliance System Software in a number of ways.

The CSN relates to the Chassis of the NAS head and problems with the Service Processor (SP) software can cause zeros to be reported and even UI (BUI or CLI ) difficulties with messages such as "no such chassis".

An incorrect CSN can also lead to Phone Home services not working.

 

Please note that if the CSN is missing then a cluster peer that is rebooted will not join cluster (Applicable to Clustered Appliances only ).


 

 

 

To confirm if your CSN is reporting correctly check the Chassis Serial Number/CSN field is not all 0s ( 0000000000 ):

 

Cause

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