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(ASR blacklist) How To Remove Serial Number from ASR_ACTIVATION table excludes from ASR activation request (Doc ID 1561927.1)

Last updated on AUGUST 17, 2018

Applies to:

Enterprise Manager Ops Center - Version 12c (12.1) to 12cR3 (12.3) [Release 12.0]
Information in this document applies to any platform.

Symptoms

Having an incorrect serial number included in the ASR activation request process may cause an error when enabling ASR:

06/08/2018 01:25:50 PM MDT INFO Will attempt activation for XXXXXXXX using MOS user nnnnnnnn (125238).

06/08/2018 01:26:54 PM MDT ERROR The asset serial number (XXXXXXXX) was not found in your CSI(s). Please log into My Oracle Support at https://support.oracle.com and open a non-technical Service Request requesting that this asset be added to the corresponding CSI.

Cause

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