My Oracle Support Banner

User Identities of Domain Users Authenticated with Active Directory are Case-Sensitive, Causing Unexpected Login Failures to Virtual Desktop Infrastructure & Secure Global Desktop (Doc ID 1562141.1)

Last updated on JANUARY 17, 2022

Applies to:

Oracle Virtual Desktop Infrastructure - Version 3.5 to 3.5.3 [Release 3.0]
Oracle Secure Global Desktop - Version 4.71 to 5.3 [Release 4.0 to 5.0]
Information in this document applies to any platform.

Symptoms

Users logging into an Oracle Virtual Desktop Infrastructure (VDI) or Oracle Secure Global Desktop (SGD) deployment configured with domain-user authentication via kerberos to an Active Directory (AD) Server may find that they need to provide username credentials exactly as they are defined within Active Directory.  (Specifically:  TEST, Test, and test would all be considered independent users.)

The following exception is an example entry recorded upon the submission of 'test', in lieu of "TEST".

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.