User Identities of Domain Users Authenticated with Active Directory are Case-Sensitive, Causing Unexpected Login Failures to Virtual Desktop Infrastructure & Secure Global Desktop
(Doc ID 1562141.1)
Last updated on JANUARY 17, 2022
Applies to:
Oracle Virtual Desktop Infrastructure - Version 3.5 to 3.5.3 [Release 3.0]Oracle Secure Global Desktop - Version 4.71 to 5.3 [Release 4.0 to 5.0]
Information in this document applies to any platform.
Symptoms
Users logging into an Oracle Virtual Desktop Infrastructure (VDI) or Oracle Secure Global Desktop (SGD) deployment configured with domain-user authentication via kerberos to an Active Directory (AD) Server may find that they need to provide username credentials exactly as they are defined within Active Directory. (Specifically: TEST, Test, and test would all be considered independent users.)
The following exception is an example entry recorded upon the submission of 'test', in lieu of "TEST".
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |