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User Identities of Domain Users Authenticated with Active Directory are Case-Sensitive, Causing Unexpected Login Failures to Virtual Desktop Infrastructure & Secure Global Desktop (Doc ID 1562141.1)

Last updated on JUNE 15, 2023

Applies to:

Oracle Virtual Desktop Infrastructure - Version 3.5 to 3.5.3 [Release 3.0]
Oracle Secure Global Desktop - Version 4.71 to 5.3 [Release 4.0 to 5.0]
Information in this document applies to any platform.


Users logging into an Oracle Virtual Desktop Infrastructure (VDI) or Oracle Secure Global Desktop (SGD) deployment configured with domain-user authentication via kerberos to an Active Directory (AD) Server may find that they need to provide username credentials exactly as they are defined within Active Directory.  (Specifically:  TEST, Test, and test would all be considered independent users.)

The following exception is an example entry recorded upon the submission of 'test', in lieu of "TEST".


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