ACSLS - CSI is not starting; terminating with error "ld.so.1: csi: fatal: librpcsoc.so.1: open failed: No such file or director" (Doc ID 1562747.1)

Last updated on MARCH 28, 2017

Applies to:

Sun StorageTek Auto Cartridge Sys Lib SW (ACSLS) - Version 7.1 to 8.2 [Release 7.0 to 8.0]
Information in this document applies to any platform.

Symptoms

When the ACSLS server was rebooted, the ACSLS software failed to start.

The CSI process failed to start

Start up errors in the acsss_event.log:
2013-06-18 17:20:58 storage server[0]:
347 N ss_main.c 4 574
-----------------------------------------------------------------
ss_main: Initiation started, ACSLS 7.1.0

2013-06-18 17:21:35 ACSSA[0]:
1439 N sa_demux.c 1 296
Server system recovery started.

2013-06-18 17:21:40 storage server[0]:
351 N ss_main.c 4 836
ss_main: Initiation completed

2013-06-18 17:21:40 storage server[0]:
355 N ss_main.c 4 896
ss_main: signal(9) terminated csi

2013-06-18 17:21:41 storage server[0]:
361 N ss_main.c 4 1029
ss_main: csi restarted, pid 1826

2013-06-18 17:21:41 storage server[0]:
355 N ss_main.c 4 896
ss_main: signal(9) terminated csi

2013-06-18 17:21:41 ACSSA[0]:
1434 N sa_demux.c 1 296
ACS 0: Online.

2013-06-18 17:21:41 ACSLM[0]:
37 N lm_msg_hdlr.c 1 1024
lm_msg_hdlr: LMU READY received for ACS Identifier 0

2013-06-18 17:21:42 storage server[0]:
361 N ss_main.c 4 1029
ss_main: csi restarted, pid 1827

2013-06-18 17:21:42 storage server[0]:
355 N ss_main.c 4 896
ss_main: signal(9) terminated csi         

2013-06-18 17:21:43 storage server[0]:
361 N ss_main.c 4 1029
ss_main: csi restarted, pid 1828

2013-06-18 17:21:43 storage server[0]:
355 N ss_main.c 4 896
ss_main: signal(9) terminated csi         

2013-06-18 17:21:43 ACSLH[0]:
2551 I Co_status.C 2 1270
Checking for LSM 0,0 status ...

2013-06-18 17:21:44 storage server[0]:
361 N ss_main.c 4 1029
ss_main: csi restarted, pid 1829

2013-06-18 17:21:44 storage server[0]:
353 N ss_main.c 4 863
ss_main: process csi failed 5 times, not restarted.       <<<----- the CSI will not start after 5 retries

2013-06-18 17:21:44 storage server[0]:
356 N ss_main.c 4 1155
ss_main: Termination invoked, STATUS_PROCESS_FAILURE

2013-06-18 17:21:44 ACSSA[0]:
1458 N sa_demux.c 1 296
Server system terminated.
 
 

These messages were displayed when tailing the acsss_event.log:
ld.so.1: csi: fatal: librpcsoc.so.1: open failed: No such file or directory
ld.so.1: csi: fatal: librpcsoc.so.1: open failed: No such file or directory
ld.so.1: csi: fatal: librpcsoc.so.1: open failed: No such file or directory
ld.so.1: csi: fatal: librpcsoc.so.1: open failed: No such file or directory

Changes

The customer is not aware of any change in the system

Cause

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