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Black screen Is Seen With Oracle Virtual Desktop Infrastructure When Smart Card redirection is Ticked And Smart Card Reader is Disabled (Doc ID 1563226.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Oracle Virtual Desktop Infrastructure - Version 3.2.2 to 3.5.1 [Release 3.0]
Information in this document applies to any platform.


When using Oracle Virtual Desktop Infrastructure (VDI),users report that a black screen is displayed when trying to login via the Oracle Virtual Desktop Client.

It is found that the VDI configuration is configured with Smart Card Re-Direction partially disabled as per:

1) From the Sun Ray Server (SRS) Administration console, the following is set: 

Advanced (tab) --> Security (tab), un-check (disable) "Internal Smart Card Reader" option.

2) Perform a cold restart of the Sun Ray Server

Either choose the option from the "Server" tab of the SRS  Administration console or on the SRS server run the command:


It is noted that the issue was reported against Oracle Virtual Desktop Access Client version, but indeed these same symptoms would affect a standard sunray desktop unit also, be it a sun ray 2, 2FS, 3, 3+ or 3i.


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