How to Enable LDAP Authentication using E-Mail Addresses with Alternate Domains to the LDAP Domain in Secure Global Desktop

(Doc ID 1563959.1)

Last updated on AUGUST 17, 2017

Applies to:

Oracle Secure Global Desktop - Version 4.7 to 5.2 [Release 4.0 to 5.0]
Information in this document applies to any platform.

Goal

The Secure Global Desktop (SGD) administrator has configured SGD to use third party LDAP login based on the username, but would like to switch authentication to use an email address of an alternate domain.

Imagine the LDAP Structure

DC=portal, DC=uk, DC=local

while the company has a mail domain structure as follows:-

user@companyname.net

 
In this scenario, users will not be able to login to the SGD service with the email address as it does not match the email domain in LDAP.   The following error is logged in the /opt/tarantella/var/log/stderrout.log file: 

server/directoryservices/moreinfo #1370499547494
com.sun.sgd.directoryservices.core.service.LdapService : FINE
Thread: calc Worker#1:portal.uk.local,msgid:300
Failed auth of user@companyname.net to LdapService#ldap://server1.portal.uk.local/dc=portal,dc=uk,dc=local: com.sun.directoryservices.service.NameNotFoundException: No such object, companyname.net [Root exception is com.sun.directoryservices.service.NameNotFoundException: No such object, companyname.net [local: No such object, companyname.net, response: DirectoryResponse(code=32,message='No such object')]] [local: No such object, companyname.net, response: DirectoryResponse(code=32,message='No such object')]

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms