SL500 - Drive Unable to Mount a Tape - Error bptm (pid=7765) Error Requesting Media - No error/warn/info Logged in Library Event Logs (Doc ID 1569549.1)

Last updated on JUNE 23, 2016

Applies to:

Sun StorageTek SL500 Modular Library System - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Symptoms

Drive unable to mount  a tape.. However no error/warn/info logged in Library Event Logs.

Error bptm (pid=7765) error requesting media, TpErrno = Robot operation failed | Warning bptm (pid=7765) media id xxxxx load operation reported an error.

Example logs from NBU.

07/12/2013 00:00:00 - granted resource A13711
07/12/2013 00:00:00 - granted resource HP.ULTRIUM5-SCSI.000
07/12/2013 00:00:00 - granted resource backup-hcart3-robot-tld-3
07/12/2013 00:00:00 - estimated 16911475 kbytes needed
07/12/2013 00:00:00 - Info nbjm (pid=4296) started backup (backupid=cbs-cfab_1373562000) job for client cbs-cfab, policy CFAB_APPBIN_DAILY, schedule Incremental on storage unit backup-hcart3-robot-tld-3
07/12/2013 00:00:01 - started process bpbrm (pid=7735)
07/12/2013 00:00:02 - connecting
07/12/2013 00:00:03 - connected; connect time: 0:00:00
07/12/2013 00:00:04 - mounting A13711
07/12/2013 00:14:57 - Error bptm (pid=7765) error requesting media, TpErrno = Robot operation failed
07/12/2013 00:14:57 - Warning bptm (pid=7765) media id A13711 load operation reported an error
07/12/2013 00:14:57 - current media A13711 complete, requesting next media Any
07/12/2013 00:40:31 - Info bptm (pid=7765) Waiting for mount of media id A13711 (copy 1) on server backup.
07/12/2013 00:40:31 - granted resource A13711
07/12/2013 00:40:31 - granted resource HP.ULTRIUM5-SCSI.001
07/12/2013 00:40:31 - granted resource backup-hcart3-robot-tld-3
07/12/2013 00:40:31 - mounting A13711
07/12/2013 00:40:36 - Error bptm (pid=7765) error requesting media, TpErrno = Robot operation failed
07/12/2013 00:40:36 - Warning bptm (pid=7765) media id A13711 load operation reported an error
07/12/2013 00:40:36 - current media A13711 complete, requesting next media Any
07/12/2013 00:40:57 - Info bptm (pid=7765) EXITING with status 96 <----------
07/12/2013 00:40:57 - Info bpbkar (pid=25437) done. status: 96: unable to allocate new media for backup, storage unit has none available
07/12/2013 00:40:57 - end writing

Changes

 No changes.

Cause

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