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Users with Java 7, Update 25 Installed on Client Machines Report Long Delay after Authentication, before Webtop is Presented. (Doc ID 1571866.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Oracle Secure Global Desktop - Version 4.63 to 5.0 [Release 4.0 to 5.0]
Information in this document applies to any platform.

Symptoms

Users may report a fairly long delay (up to 5 minutes or more) after authentication to Oracle Secure Global Desktop (SGD), but they will eventually be presented with a webtop.

Changes

The user's local client has been updated (or was installed with) JRE 7 u25 (or later) and/or the client no longer has access to the internet (specifically, the verisign.com site).

Cause

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