Sun Ray Clients Display Code 26D or 26B on Linux 6.x or Oracle Solaris 11[.x] with SRS 5.4[.x] Or Oracle VDI 3.5[.x] - Revised (Doc ID 1573434.1)

Last updated on JUNE 27, 2017

Applies to:

Oracle Virtual Desktop Infrastructure - Version 3.5 to 3.5.3 [Release 3.0]
Sun Ray Software - Version SRS 5.4 to SRS 5.4.5 [Release 5.0]
Oracle Solaris on SPARC (64-bit)
Oracle Solaris on x86-64 (64-bit)
Linux x86-64
Linux x86
Note. Linux other than Oracle Enterprise Linux (OEL) or Red Hat is not supported. Please test with a supported Linux when possible.

Symptoms

After a user turns on a Sun Ray client and attempts to login to Sun Ray Server (SRS) 5.4[.x] or Oracle Virtual Desktop Infrastructure (VDI) 3.5[.X] or logs out, the On-Screen Display (OSD) 26D icon or 26B appears on the display.

User is instructed by onscreen insert card icon to insert card, card inserted, instead of login gets 26B. Re-inserting card get same results. Only cold restart, not a warm will help.

The number of 26D or 26B occurrences will increase over time.  Rebooting the server stops the issue occurring for a period of time.

Information on OSD can be found at:

http://docs.oracle.com/cd/E35310_01/E41121/html/TroubleIcons-Overview.html

 

Changes

Installed/Upgraded to Solaris 11.x, Oracle Linux 6.x or Red Hat 6.x then installed/upgraded either VDI 3.5[.X] or SRS 5.4[.X].

Cause

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