T5240 seeing a recurrence of SUN4V-8001-KX following a CPU fatal error (Doc ID 1578111.1)

Last updated on MAY 01, 2017

Applies to:

Sun SPARC Enterprise T5240 Server - Version All Versions and later
Information in this document applies to any platform.

Symptoms

 System will most likely experience at least one fatal error:

Jun 30 12:13:35: Chassis |major   : "Jun 30 12:13:35 ERROR: [CMP1  ] Received Fatal Error"

System will then see many occurrences of the FMA error SUN4V-8001-KX (The number of level 2 cache control errors has exceeded acceptable levels. ):

Jun 30 12:27:23: Chassis |major   : "Host detected fault, MSGID: SUN4V-8001-KX"
Jun 01 15:43:50: Chassis |critical: "Host has been powered off"
Jun 27 17:39:32: Chassis |major   : "Host detected fault, MSGID: SUN4V-8001-KX"
Jun 27 17:47:11: Chassis |major   : "Host has been powered on"
Jun 27 17:53:58: Chassis |major   : "Host is running"
Jul 08 14:18:56: Chassis |major   : "Host detected fault, MSGID: SUN4V-8001-KX"
Jul 08 15:18:48: Chassis |major   : "Host detected fault, MSGID: SUN4V-8001-KX"
Jul 08 15:19:47: Chassis |major   : "Host has been powered on"
Jul 08 15:26:47: Chassis |major   : "Host is running"
Jul 11 21:26:16: Chassis |critical: "Host has been powered off"
Jul 11 22:23:05: Chassis |major   : "Host has been powered on"
Jul 11 22:29:48: Chassis |major   : "Host is running"
Jul 12 15:11:46: Chassis |critical: "Host has been powered off"
Jul 12 15:21:53: Audit   |major   : "Upgrade Succeeded"  <-------- At this point the firmware was updated. It didn't resolve the issue.
Jul 12 15:24:44: Chassis |major   : "Host detected fault, MSGID: SUN4V-8001-KX"
Jul 12 15:29:32: Chassis |major   : "Host has been powered on"
Jul 12 15:36:53: Chassis |major   : "Host is running"
Aug 08 19:13:36: Reset   |major   : "Reset of /SP initiated by root.  Success unless failure noted."
Aug 08 19:15:49: Chassis |major   : "Aug  8 19:15:49 ERROR: Unable to connect to snmpd: No such file or directory"
Aug 08 19:16:10: Chassis |major   : "Host detected fault, MSGID: SUN4V-8001-KX"

Cause

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