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ACSLS - Encryption-enabled Drives Show "in Use" and Volsers Show Up Only After Backup has Failed or Timed Out (Doc ID 1579696.1)

Last updated on JULY 31, 2019

Applies to:

Sun StorageTek Auto Cartridge Sys Lib SW (ACSLS) - Version 7.1 to 8.5 [Release 7.0 to 8.0]
Oracle Key Manager - Version 2.2 to 2.5.2 [Release 2.0]
Information in this document applies to any platform.

Symptoms

ACSLS 'query drive all' shows drives "in use" but without any volser for a very long time. When the volser is finally displayed, the backup job either has failed or has timed out.
The drives are encrypted-enabled and enrolled with the Oracle Key Management software.

Netbackup shows status 85 Input/Output errors during Mount operation:
---------------------------------
Note:  The mount process takes a long time to complete. When the tape is finally loaded, the backup application gets an I/O error and eventually aborts the job.

Changes

No known change. 
Customer noted a couple of KMA's in the KMA list are highlighted in pink

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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