Diagnosing iostat Hard Errors on SPARC Servers DVD ROM (Doc ID 1591230.1)

Last updated on MARCH 29, 2017

Applies to:

Sun Fire V440 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire V445 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire V880 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire V1280 Server - Version All Versions to All Versions [Release All Releases]
Sun Netra 1290 Server - Version All Versions and later
Information in this document applies to any platform.
This document is intended to provide help to customers when dealing with errors in iostat for the CD/DVD- ROM unit.

Symptoms

We can see that iostat shows some errors in the DVD drive unit :

To get this information we can use :

# iostat-En

c1t0d0 Soft Errors: 0 Hard Errors: 619 Transport Errors: 1
Vendor: TOSHIBA Product: DVD-ROM SD-C2612 Revision: 1011 Serial No:
Size: 0.00GB <0 bytes>
Media Error: 619 Device Not Ready: 0 No Device: 0 Recoverable: 0
Illegal Request: 2367 Predictive Failure Analysis: 0

 

And in the messages file we see errors like this:

 

Sep 24 21:36:54 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:36:54 server Error for Command: read(10)                Error Level: Retryable
Sep 24 21:37:03 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:37:03 server Error for Command: read(10)                Error Level: Retryable
Sep 24 21:37:12 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:37:12 server Error for Command: read(10)                Error Level: Retryable
Sep 24 21:37:21 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:37:21 server Error for Command: read(10)                Error Level: Fatal
Sep 24 21:37:39 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:37:39 server Error for Command: read(10)                Error Level: Retryable
Sep 24 21:37:48 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:37:48 server Error for Command: read(10)                Error Level: Retryable
Sep 24 21:37:57 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:37:57 server Error for Command: read(10)                Error Level: Retryable
Sep 24 21:37:58 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:37:58 server Error for Command: read(10)                Error Level: Retryable
Sep 24 21:38:07 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:38:07 server Error for Command: read(10)                Error Level: Retryable
Sep 24 21:38:16 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:38:16 server Error for Command: read(10)                Error Level: Retryable
Sep 24 21:38:25 server scsi: [ID 107833 kern.warning] WARNING: /pci@1e,600000/ide@d/sd@0,0 (sd15):
Sep 24 21:38:25 server Error for Command: read(10)                Error Level: Fatal


Changes

There are no recent changes or replacements in the server.

Cause

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