User is Unable to Login to Virtual Desktop Infrastructure Desktop Session via Secure Global Desktop, Receives "No servers available" Error (Doc ID 1596941.1)

Last updated on MAY 05, 2017

Applies to:

Oracle Secure Global Desktop - Version 4.7 to 5.2 [Release 4.0 to 5.0]
Oracle Virtual Desktop Infrastructure - Version 3.4 to 3.5.2 [Release 3.0]
Information in this document applies to any platform.

Symptoms

Users may report seeing the following message when launching applications using Secure Global Desktop (SGD) to connect to desktop sessions via the Virtual Desktop Infrastructure (VDI) Broker.

No servers available.  Could not find any servers to launch the application on.

The Virtual Server Broker did not return any servers to launch the application on. Please contact a Secure Global Desktop Administrator to resolve this problem.

 

Cause

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