Excel Fails To Start and Goes in Endless Loop Of Blank Pop-Up Windows After Enabling OBIEE 11g BI Office Logging (Doc ID 1597712.1)

Last updated on APRIL 02, 2024

Applies to:

Symptoms

Using Oracle Exalytics, OBIEE 11.1.1.6.6 and BI Office add-in.  Set up the bioffice.xml file and downloaded and installed the BI office feature on Windows 7 client machine.  Initially the BIOffice feature was working in Excel.

Later, client side logging was enabled, as described in <Document  1066750.1> How To Increase Logging For The OBIEE BI Office Add-In, to troubleshoot a problem with viewing catalog objects.  After enabling the log feature, Excel cannot be successfully launched from the client PC.  If the Excel icon, or menu item, is selected, the application starts to load, but then a series of white (blank) pop-up windows pops up on the machine.  The pop-ups continue to grow in number, the CPU use spikes to 100% and the machine is locked until Task Manager is used to close out all the pop-up windows and to end the Excel process.

If the BIOffice plugin is un-installed and then re-installed, the same cycle repeats.

Changes

Enabled BI Office client side logging as described in Document  1066750.1 How To Increase Logging For The OBIEE BI Office Add-In.

Cause

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