Mammoth Install V2.3.1 Step 1 Fails with Error pinging ASR on Oracle Big Data Appliance (Doc ID 1601685.1)

Last updated on MAY 06, 2014

Applies to:

Big Data Appliance Integrated Software - Version 2.3.1 and later
Big Data Appliance X4-2 Hardware - Version All Versions and later
Big Data Appliance X4-2 Full Rack - Version All Versions and later
Big Data Appliance X4-2 In-Rack Expansion - Version All Versions and later
Big Data Appliance X4-2 Starter Rack - Version All Versions and later
Linux x86-64

Symptoms

Mammoth installation V2.3.1 Step 1 Fails with errors:

SUCCESS: All server software checks succeeded
ERROR: 1
ERROR: Error pinging ASR: <ASR Server>
ERROR: <ASR Server> has 162 : CLOSED
ERROR: Errors found verifying ASR setup requirements.
ERROR: Please disable ASR using the spreadsheet and regenerate the mammoth input params file.
ERROR: Use mammoth-config add asr later to configure ASR or
ERROR: Please fix the issues and re-run this step.


Additionally neither Ping nor SSH to the ASR Manager works.

Cause

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