Sun Storage 7000 Unified Storage System: Windows Clients are Denied Access to Files From a Mobile Environment

(Doc ID 1605242.1)

Last updated on NOVEMBER 03, 2015

Applies to:

Sun Storage 7210 Unified Storage System - Version All Versions to All Versions [Release All Releases]
Sun Storage 7310 Unified Storage System - Version All Versions to All Versions [Release All Releases]
Sun ZFS Storage 7120 - Version All Versions to All Versions [Release All Releases]
Sun Storage 7110 Unified Storage System - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS3-2 - Version All Versions to All Versions [Release All Releases]
7000 Appliance OS (Fishworks)
Windows client using mobile data cards and VPN connection. The same access won't be a problem in the LAN environment. Windows computer is part of the domain and the user is a member of the domain.

Symptoms

A user who is the member of the Active Directory domain has access to a share and a file on the ZFS Storage appliance.  The very same user using the same laptop computer via mobile connection and VPN gets a 'permission denied' error on Explorer.

A packet capture shows clearly that the ZFS Storage Appliance is sending out  STATUS_ACCESS_DENIED  via CIFS to the requesting Windows client.

SMB Packet Example:

 

Changes

Mobile access via data card cause this problem.

Cause

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