Common Array Manager (CAM) Reports a Health Status of "No Contact" on a Sun Storage 2500, 2500-M2 or J4000 Array (Doc ID 1607209.1)

Last updated on JUNE 26, 2015

Applies to:

Sun Storage 2530 Array - Version Not Applicable and later
Sun Storage J4200 Array - Version All Versions and later
Sun Storage J4400 Array - Version All Versions and later
Sun Storage J4500 Array - Version All Versions and later
Sun Storage 2510 Array - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

The Storage System Summary View in CAM reports the health of a managed array as "No Contact".   Similarly, CAM CLI (sscs) reports the same.

When the array is selected, all of the reporting and inquiry information appears to be working. All FRU's show up with a respective status, revision, and health. 

The secondary symptom shows up when any type of firmware upgrade is attempted. The upgrade will fail regardless of the technique used. 


Changes

All of these problems typically originate during firmware upgrades.  The upgrade may be an overall, array upgrade during planned downtime, or an upgrade of an individual component which was just replaced.

Cause

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