LibAttach - Drives Going Offline Errors - Windows Error 10060 connecting to remote host

(Doc ID 1609097.1)

Last updated on FEBRUARY 27, 2017

Applies to:

Sun StorageTek Library Attach (LibAttach) Software - Version 1.4.1 to 1.4.3 [Release 1.4]
Information in this document applies to any platform.

Symptoms

LibAttach would be working fine and suddenly, it would fail to send requests to ACSLS. The Windows application event log shows these LibAttach errors:

Error 12/12/2013 07:01:28 LibAttach 10 None LibAttach:
12-12-13 07:01:28 SSI[0] (3168):
[csi_rpccall.c:429] ONC RPC: csi_rpccall() (3168): status:STATUS_NI_FAILURE; failed: csi_rconnect()
Failed connecting to remote host;

Error 12/12/2013 07:01:13 LibAttach 10 None LibAttach:
12-12-13 07:01:13 SSI[0] (3168):
[csi_rconnect.c:97] ONC RPC: csi_rconnect() (3168): status:STATUS_NI_FAILURE; failed: connect()
Error 10060 connecting to remote host 10.100.8.5:30031;

--

Error 05/12/2013 12:33:35 LibAttach 10 None LibAttach:
csi_pmap() [508] - Error 0 binding 300 to remote portmapper at 111 on 10.100.8.5 (err is -1)

Error 12-05-13 12:33:50 SSI[0] (508):
05/12/2013 12:33:50 LibAttach 10 None LibAttach: [csi_rpccall.c:421] ONC RPC: csi_rpccall() (508): status:STATUS_NI_FAILURE; failed: csi_pmap() Could not get remote port.;Error



The Windows application event log is also flooded with these DIVArchive audit trail messages:

-----
Information 05/12/2013 21:15:12 Oracle.lib5 34 None Audit trail: LENGTH: '191' ACTION :[7] 'CONNECT' DATABASE USER:[1] '/' PRIVILEGE :[6] 'SYSDBA' CLIENT USER:[26] 'DIVA-MANAGER\Administrator' CLIENT TERMINAL:[12] 'DIVA-MANAGER' STATUS:[1] '0' DBID:[10] '3707341201' .
Information 05/12/2013 21:15:08 Oracle.lib5 34 None Audit trail: LENGTH: '191' ACTION :[7] 'CONNECT' DATABASE USER:[1] '/' PRIVILEGE :[6] 'SYSDBA' CLIENT USER:[26] 'DIVA-MANAGER\Administrator' CLIENT TERMINAL:[12] 'DIVA-MANAGER' STATUS:[1] '0' DBID:[10] '3707341201' .
Information 05/12/2013 21:15:08 Oracle.lib5 34 None Audit trail: LENGTH: '191' ACTION :[7] 'CONNECT' DATABASE USER:[1] '/' PRIVILEGE :[6] 'SYSDBA' CLIENT USER:[26] 'DIVA-MANAGER\Administrator' CLIENT TERMINAL:[12] 'DIVA-MANAGER' STATUS:[1] '0' DBID:[10] '3707341201' .
Information 05/12/2013 21:15:08 Oracle.lib5 34 None Audit trail: LENGTH: '191' ACTION :[7] 'CONNECT' DATABASE USER:[1] '/' PRIVILEGE :[6] 'SYSDBA' CLIENT USER:[26] 'DIVA-MANAGER\Administrator' CLIENT TERMINAL:[12] 'DIVA-MANAGER' STATUS:[1] '0' DBID:[10] '3707341201' .
Information 05/12/2013 21:15:08 Oracle.lib5 34 None Audit trail: LENGTH: '191' ACTION :[7] 'CONNECT' DATABASE USER:[1] '/' PRIVILEGE :[6] 'SYSDBA' CLIENT USER:[26] 'DIVA-MANAGER\Administrator' CLIENT TERMINAL:[12] 'DIVA-MANAGER' STATUS:[1] '0' DBID:[10] '3707341201' .
Information 05/12/2013 21:15:08 Oracle.lib5 34 None Audit trail: LENGTH: '191' ACTION :[7] 'CONNECT' DATABASE USER:[1] '/' PRIVILEGE :[6] 'SYSDBA' CLIENT USER:[26] 'DIVA-MANAGER\Administrator' CLIENT TERMINAL:[12] 'DIVA-MANAGER' STATUS:[1] '0' DBID:[10] '3707341201' .
Information 05/12/2013 21:15:08 Oracle.lib5 34 None Audit trail: LENGTH: '191' ACTION :[7] 'CONNECT' DATABASE USER:[1] '/' PRIVILEGE :[6] 'SYSDBA' CLIENT USER:[26] 'DIVA-MANAGER\Administrator' CLIENT TERMINAL:[12] 'DIVA-MANAGER' STATUS:[1] '0' DBID:[10] '3707341201' .

Customer is running DIVArchive transmission and migration manager applications on the same server as LibAttach and Robot manager.

Changes

Running DIVArchive migration application

Cause

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