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How to troubleshoot SNMP GET issues with Oracle Auto Service Request (ASR) Manager (Doc ID 1609484.1)

Last updated on SEPTEMBER 27, 2017

Applies to:

Auto Service Request (ASR) - Version All Versions to All Versions [Release All Releases]
Oracle Solaris on SPARC (64-bit)
Oracle Solaris on SPARC (64-bit)
Oracle Solaris on x86 (32-bit)
Oracle Solaris on SPARC (32-bit)

Purpose

The ASR Manager uses the SNMP GET protocol to query ASR assets for additional fault information.
This is limited to the following products and fault telemetry sources:

 


These products send fault events to the ASR Manager using the SNMP TRAP protocol.
The ASR Manager uses the SNMP GET to retrieve additional fault information, such the FRU part number, serial number, and slot location,  from the product. This important information allows Oracle to streamline the service delivery process. When SNMP GET fails, Oracle support engineers will need to manually request diagnostics, which delays service.

The ASR Manager "test_snmp_get" command is used to verify SNMP GET connectivity.
Failure reasons include:

Notes:

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
References

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