STA - Storagetek Tape Analytics Server Stopped Receiving Drive Exchanges

(Doc ID 1609755.1)

Last updated on JUNE 28, 2016

Applies to:

StorageTek Tape Analytics - Version 1.0.2 to 2.2 [Release 1.0 to 2.0]
Information in this document applies to any platform.

Symptoms

The following symptoms have been reported after a library firmware upgrade:
- STA GUI is not showing drive exchange mounts
- MB Read MB Written not being reported
- Drive Health is no longer showing health changes
- New drives added show up as UNKNOWN

staServer.log reports the following error:

####<Nov 27, 2013 10:02:10 AM UTC> <Notice> <StdErr> <STAServer> <staServer> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <> <1385546530877> <BEA-000000> <Nov 27, 2013 10:02:10 AM oracle.tbi.snmptransformer.informs.TransformInformTrap dispatchInformType
SEVERE: !!!Unknown packet type=259 Request_id=401277236 HostName=401277236>

Notes:
1. SL3000 4.31 will also break STA if running STA 1.x.
2. Similar issue reported in STA 2.1 with SL8500 FRS_8.35

Changes

SL8500 firmware was upgraded to 8.31

Cause

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