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How to Create an Acme Packet Service Request (SR) (Doc ID 1611800.1)

Last updated on JULY 10, 2019

Applies to:

Oracle Communications Application Session Controller - Version S-E3.6.0 and later
Netra Server X3-2 for Acme Packet - Version P-Cz1.0.0 and later
Net-Net 3810 - Version D-Cx1.0.0 and later
Oracle Communications Session Delivery Manager - Version 7.3 and later
Net-Net OS - Version D-Cz2.0.0 and later
Information in this document applies to any platform.

Goal

This document describes the steps required to create a technical Service Request (SR) for Acme Packet products.

Solution

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In this Document
Goal
Solution
 Technical Service Requests
 Option A (Preferred) - Create a technical SR, for an Acme Packet product, via the My Oracle Support Portal
 Option B - Create a technical SR, for an for an Acme Packet product, via the Phone
 Non-Technical Service Requests
 Create a non-technical SR for the replacement of an Acme Packet Dongle or License
 
References

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