SL500/LTO - LTO Cartridge Error - Incompatible Cartridge Type

(Doc ID 1616522.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Sun StorageTek SL500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

On : NA version, Root Cause Analysis

ACTUAL BEHAVIOR
---------------
Cartridge mount error. from PRINT LOG ALL can see error logs like below ...

2014-01-04T03:19:49.506,      0.0.0.0.0, 3200,              ifm,                 ,  error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00040L3  for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-04T17:16:42.589,      0.0.0.0.0, 3200,              ifm,                 ,  error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00041L3$ for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-04T17:32:39.760,      0.0.0.0.0, 3200,              ifm,                 ,  error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00041L3$ for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-04T17:37:54.618,      0.0.0.0.0, 3200,              ifm,                 ,  error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00041L3$ for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-05T00:16:48.797,      0.0.0.0.0, 3200,              ifm,                 ,  error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00042L3? for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-11T01:33:26.709,      0.0.0.0.0, 3200,              ifm,                 ,  error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00040L3  for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-11T12:27:56.639,      0.0.0.0.0, 3200,              ifm,                 ,  error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00041L3$ for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-11T12:33:37.458,      0.0.0.0.0, 3200,              ifm,                 ,  error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00041L3$ for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-11T12:38:14.348,      0.0.0.0.0, 3200,              ifm,                 ,  error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00041L3$ for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-11T13:08:04.489,      0.0.0.0.0, 3200,              ifm,                 ,  error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00041L3$ for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-11T21:12:38.689,      0.0.0.0.0, 3200,              ifm,                 ,  error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00041L3$ for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-13T16:49:09.608,      0.0.0.0.0, 3200,              ifm,                 ,  error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00042L3? for drive: HpUltrium3, (LMRC) 0,1,2,9"
2014-01-14T14:57:56.132,      0.0.0.0.0, 3200,              ifm,                 ,  error, 3000, 3334, "(request id = HOST/0x101d5a48) IfmMove::prepareForMove():Incompatible cartridge type: A00043L3? for drive: HpUltrium3, (LMRC) 0,1,2,9"

And, more detailed information ...

2014-01-587392, :43.126888, s:prepareForMove():Incompatible cartridge type: A00041L3$ for drivi-engine, Scs, (LMRC) 0,1,2,9
20DO-01-04T17:16:42.627196, ifm, IfmMove::releaseEndpoints()
2ne, ScsiValidT6:42.630352, ifm, IfmGetCellDbFromFile::createFile(): /usr/local/cellDb.txt was cscsi-engine,-01-04T17:16:42.643655, ifm, Media: Unknown label length: 9
201Scs1-04T17:16:42.644932, ifm, Media: Unknown label length: 9
2:43.144801, :16:42.647300, ifm, Media: Unknown label length: 9
27:16:43.1464816:42.648620, ifm, Media: Unknown label length: 9
201443.149916, sc42.650691, ifm, Media: Unknown label length: 9

 

CARTRIDGE PRINT can see problem cartridges have 9 cartridge label.

 0, 1, 2, 7      READABLE      K00013L4  4c  4
 0, 1, 3, 1      READABLE      JB0040L2  4c  2
 0, 1, 3, 2      READABLE      A00041L3$  33  $ <- here
 0, 1, 3, 3      READABLE      A02924L3  4c  3
 0, 1, 3, 4      READABLE      A02131L3  4c  3
 0, 1, 3, 5      READABLE      A00043L3?  33  ? <- here
 0, 1, 3, 6      READABLE      K00016L4  4c  4
 0, 1, 5, 1      READABLE      K00017L4  4c  4
 0, 1, 5, 2      READABLE      A00042L3?  33  ? <- here
 0, 1, 5, 3      READABLE      A02926L3  4c  3
 0, 1, 6, 6      READABLE      K00010L4  4c  4
 0, 1, 6, 8      READABLE      JB0104L2  4c  2
 0, 1, 7, 1      READABLE      A00040L3   33    <- here
 0, 1, 7, 2      READABLE      A02921L3  4c  3
 0, 1, 7, 6      READABLE      K00011L4  4c  4
 0, 1, 7, 7      READABLE      A00044L3?  33  ? <- here


EXPECTED BEHAVIOR
-----------------------
Normal cartridge mounting, read and write.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Mount cartridge which has 9 characters barcode label.

BUSINESS IMPACT
-----------------------
Customer can not use wrong barcode cartridges.

Changes

 Customer entered new cartridges to library.

Cause

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