Servicetag service not working (Doc ID 1620275.1)

Last updated on JULY 01, 2016

Applies to:

Sun SPARC Enterprise T5120 Server - Version All Versions to All Versions [Release All Releases]
Sun SPARC Enterprise T5220 Server - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

ASR cannot contact the server or can't pull Servicetag information from ILOM.

(examples)

 

sr> activate_asset -i <ilomip>

Unable to contact Service Tags on asset <ilomip>
Please check if Service Tags is installed, running, and network accessible.

> telnet <ilomip> 6481
Connecting to <ilomip>.... Could not open connection to the host, on port 6481: Connect failed 
<============

Changes

 If system power distribution board has been replaced, is likely to be affected, but it is not strictly required (PDB might have not been replaced ever)

Cause

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