My Oracle Support Banner

Servicetag Service Not Responding on ILOM (Doc ID 1620275.1)

Last updated on FEBRUARY 01, 2024

Applies to:

Sun SPARC Enterprise T5120 Server - Version All Versions to All Versions [Release All Releases]
Sun SPARC Enterprise T5220 Server - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.


ASR cannot contact the server or can't pull Servicetag information from ILOM.



sr> activate_asset -i <ilomip>

Unable to contact Service Tags on asset <ilomip>
Please check if Service Tags is installed, running, and network accessible.

> telnet <ilomip> 6481
Connecting to <ilomip>.... Could not open connection to the host, on port 6481: Connect failed 


 If system power distribution board has been replaced, is likely to be affected, but it is not strictly required (PDB might have not been replaced ever)


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.