Upload clients may require registration.
(Doc ID 1623143.1)
Last updated on SEPTEMBER 27, 2017
Host Servers - Version Other and later Sun StorageTek SL8500 Modular Library System - Version All Versions and later Sun Virtual Library Extension (VLE) - Version 1.4 and later Sun Storage 6130 Array - Version All Versions and later StorageTek Virtual Storage Manager System 6 (VSM6) - Version All Versions and later Information in this document applies to any platform.
Oracle continuously strives to improve quality of service, security, and data handling. To support that effort, we are making changes to the way we receive customer data by establishing a common corporate data transport capability using two standard secure protocols. This will provide secure and reliable file upload capability. In addition, Oracle is standardizing on the authentication and authorization methods used for uploads to support. Below are the rules for authorizing file uploads.
MY ORACLE SUPPORT USER ID WITH CREATE AND UPDATE SERVICE REQUEST (SR) PERMISSIONS
Create and Update SR permissions must be granted by the appropriate Customer User Administrator (CUA) for each Support Identifier to users wishing to upload files
For reactive SR file uploads the Support Identifier must be in the same organization as the Support Identifier (SI) associated with the Service Request
Previously, some clients may have allowed upload without the above permissions. While there is no upgrade needed, the account used to register must be linked to a SI or the client must change the stored account or reregister with a new account associated with SI wiith above permission.
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