SL500 - Library Processes Not Running Correctly- Diagnostic Failure On Component 0X01, Tapes Not Loading Into Drives
(Doc ID 1628879.1)
Last updated on SEPTEMBER 23, 2021
Applies to:
LTO Tape Drive - Version All Versions and laterSun StorageTek SL500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.
Symptoms
Failing to load tapes into drives.
Following are the error messages for Feb-24:
2014-02-24T09:29:32.775, 0.0.0.0.0, unknown, default, 3000, (null), error, 3318, "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,2,3,9 with tape CX3285L3 request failed:"
2014-02-24T09:32:02.231, 0.0.0.0.0, unknown, default, 3000, (null), error, 3318, "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,2,3,9 with tape CX3402L3 request failed:"
2014-02-24T09:39:27.586, 0.0.9.0.2, unknown, default, 0000, /usr/local/bin/Ifm, error, 5069, "Director - putResponse() servo mech reach event 5069 at 5186 tachs, 4773 mils"
2014-02-24T09:39:32.216, 0.0.0.0.0, unknown, default, 3000, (null), error, 3313, "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): PUT request of tape CX1487L3 from (LMRC) 0,2,6,3 to (LMRC) 0,1,2,9 failed:"
2014-02-24T09:49:41.592, 0.0.0.0.0, unknown, default, 3000, (null), error, 3318, "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,2,4,9 with tape CX6921L3 request failed:"
2014-02-24T09:51:15.166, 0.0.0.0.0, unknown, default, 3000, (null), error, 3318, "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,2,4,9 with tape CX4534L3 request failed:"
2014-02-24T10:03:36.122, 0.0.0.0.0, unknown, default, 3000, (null), error, 3318, "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,1,2,9 with tape CLN819CU request failed:"
2014-02-24T10:04:32.952, 0.0.0.0.0, unknown, default, 3000, (null), error, 3318, "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,1,2,9 with tape CLN806CU request failed:"
2014-02-24T10:31:04.438, 0.0.0.0.0, unknown, default, 3018, (null), error, 5010, "ifmOpenCap - Director failed, going INOP"
2014-02-24T12:10:43.746, 0.0.0.0.0, unknown, default, 3000, (null), error, 3318, "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,2,4,9 with tape CX3285L3 request failed:"
2014-02-24T12:32:15.777, 0.0.0.0.0, unknown, default, 3000, (null), error, 3318, "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,2,4,9 with tape CX3402L3 request failed:"
2014-02-24T13:11:10.221, 0.0.9.0.4, unknown, default, 0000, /usr/local/bin/Ifm, error, 5069, "Director - putResponse() servo mech reach event 5069 at 5160 tachs, 4749 mils"
2014-02-24T13:11:14.300, 0.0.0.0.0, unknown, default, 3000, (null), error, 3313, "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): PUT request of tape CX1487L3 from (LMRC) 0,2,6,3 to (LMRC) 0,2,4,9 failed:"
Following are the warning messages for Feb-24:
2014-02-24T09:39:04.848, 0.0.9.0.2, unknown, default, 0000, (null), warn, 0000, "Performed put retry. Put retry total = 3. Address for this retry (LMRC) 0,1,2,9"
2014-02-24T09:39:12.420, 0.0.9.0.2, unknown, default, 0000, (null), warn, 0000, "Performed put retry. Put retry total = 4. Address for this retry (LMRC) 0,1,2,9"
2014-02-24T09:39:19.857, 0.0.9.0.2, unknown, default, 0000, (null), warn, 0000, "Performed put retry. Put retry total = 5. Address for this retry (LMRC) 0,1,2,9"
2014-02-24T10:36:15.126, 0.0.0.1.0, unknown, default, 0000, (null), warn, 0000, "No HW Config CAP label for Base unit, assuming LTO module."
2014-02-24T10:59:16.289, 0.0.0.0.0, unknown, default, 0000, (null), warn, 5037, "Asynchronous shutdown request for z"
2014-02-24T10:59:17.239, 0.0.0.0.0, unknown, default, 0000, (null), warn, 5051, "Asynchronous event for reach: Door Opened"
2014-02-24T11:00:19.215, 0.0.0.0.0, unknown, default, 0000, (null), warn, 6406, "GetDriveStatus: Firing DriveHealthEvent for DriveId 14 Old health state: 2, New health state: 3"
2014-02-24T11:02:42.226, 0.0.0.1.0, unknown, default, 0000, (null), warn, 0000, "No HW Config CAP label for Base unit, assuming LTO module."
2014-02-24T13:10:32.700, 0.0.9.0.4, unknown, default, 0000, (null), warn, 0000, "Performed put retry. Put retry total = 1. Address for this retry (LMRC) 0,2,4,9"
2014-02-24T13:10:40.194, 0.0.9.0.4, unknown, default, 0000, (null), warn, 0000, "Performed put retry. Put retry total = 2. Address for this retry (LMRC) 0,2,4,9"
2014-02-24T13:10:48.134, 0.0.9.0.4, unknown, default, 0000, (null), warn, 0000, "Performed put retry. Put retry total = 3. Address for this retry (LMRC) 0,2,4,9"
2014-02-24T13:10:55.413, 0.0.9.0.4, unknown, default, 0000, (null), warn, 0000, "Performed put retry. Put retry total = 4. Address for this retry (LMRC) 0,2,4,9"
2014-02-24T13:11:02.704, 0.0.9.0.4, unknown, default, 0000, (null), warn, 0000, "Performed put retry. Put retry total = 5. Address for this retry (LMRC) 0,2,4,9"
Cause
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