SL500 - Library Processes Not Running Correctly- Diagnostic Failure On Component 0X01, Tapes Not Loading Into Drives

(Doc ID 1628879.1)

Last updated on AUGUST 23, 2017

Applies to:

Sun StorageTek SL500 Modular Library System - Version All Versions and later
LTO Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Failing to load tapes into drives.

Following are the error messages for Feb-24:
2014-02-24T09:29:32.775,  0.0.0.0.0,  unknown,  default,  3000,  (null),  error,  3318,  "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,2,3,9 with tape CX3285L3 request failed:"
2014-02-24T09:32:02.231,  0.0.0.0.0,  unknown,  default,  3000,  (null),  error,  3318,  "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,2,3,9 with tape CX3402L3 request failed:"
2014-02-24T09:39:27.586,  0.0.9.0.2,  unknown,  default,  0000,  /usr/local/bin/Ifm,  error,  5069,  "Director - putResponse() servo mech reach event 5069 at 5186 tachs, 4773 mils"
2014-02-24T09:39:32.216,  0.0.0.0.0,  unknown,  default,  3000,  (null),  error,  3313,  "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): PUT request of tape CX1487L3 from (LMRC) 0,2,6,3 to (LMRC) 0,1,2,9 failed:"
2014-02-24T09:49:41.592,  0.0.0.0.0,  unknown,  default,  3000,  (null),  error,  3318,  "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,2,4,9 with tape CX6921L3 request failed:"
2014-02-24T09:51:15.166,  0.0.0.0.0,  unknown,  default,  3000,  (null),  error,  3318,  "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,2,4,9 with tape CX4534L3 request failed:"
2014-02-24T10:03:36.122,  0.0.0.0.0,  unknown,  default,  3000,  (null),  error,  3318,  "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,1,2,9 with tape CLN819CU request failed:"
2014-02-24T10:04:32.952,  0.0.0.0.0,  unknown,  default,  3000,  (null),  error,  3318,  "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,1,2,9 with tape CLN806CU request failed:"
2014-02-24T10:31:04.438,  0.0.0.0.0,  unknown,  default,  3018,  (null),  error,  5010,  "ifmOpenCap - Director failed, going INOP"
2014-02-24T12:10:43.746,  0.0.0.0.0,  unknown,  default,  3000,  (null),  error,  3318,  "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,2,4,9 with tape CX3285L3 request failed:"
2014-02-24T12:32:15.777,  0.0.0.0.0,  unknown,  default,  3000,  (null),  error,  3318,  "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): LOAD DRIVE: (LMRC) 0,2,4,9 with tape CX3402L3 request failed:"
2014-02-24T13:11:10.221,  0.0.9.0.4,  unknown,  default,  0000,  /usr/local/bin/Ifm,  error,  5069,  "Director - putResponse() servo mech reach event 5069 at 5160 tachs, 4749 mils"
2014-02-24T13:11:14.300,  0.0.0.0.0,  unknown,  default,  3000,  (null),  error,  3313,  "(request id = HOST/0x101e2df8) IfmMove::commonMoveCommand(): PUT request of tape CX1487L3 from (LMRC) 0,2,6,3 to (LMRC) 0,2,4,9 failed:"

Following are the warning messages for Feb-24:
2014-02-24T09:39:04.848,  0.0.9.0.2,  unknown,  default,  0000,  (null),  warn,  0000,  "Performed put retry. Put retry total = 3. Address for this retry (LMRC) 0,1,2,9"
2014-02-24T09:39:12.420,  0.0.9.0.2,  unknown,  default,  0000,  (null),  warn,  0000,  "Performed put retry. Put retry total = 4. Address for this retry (LMRC) 0,1,2,9"
2014-02-24T09:39:19.857,  0.0.9.0.2,  unknown,  default,  0000,  (null),  warn,  0000,  "Performed put retry. Put retry total = 5. Address for this retry (LMRC) 0,1,2,9"
2014-02-24T10:36:15.126,  0.0.0.1.0,  unknown,  default,  0000,  (null),  warn,  0000,  "No HW Config CAP label for Base unit, assuming LTO module."
2014-02-24T10:59:16.289,  0.0.0.0.0,  unknown,  default,  0000,  (null),  warn,  5037,  "Asynchronous shutdown request for z"
2014-02-24T10:59:17.239,  0.0.0.0.0,  unknown,  default,  0000,  (null),  warn,  5051,  "Asynchronous event for reach: Door Opened"
2014-02-24T11:00:19.215,  0.0.0.0.0,  unknown,  default,  0000,  (null),  warn,  6406,  "GetDriveStatus: Firing DriveHealthEvent for DriveId 14 Old health state: 2, New health state: 3"
2014-02-24T11:02:42.226,  0.0.0.1.0,  unknown,  default,  0000,  (null),  warn,  0000,  "No HW Config CAP label for Base unit, assuming LTO module."
2014-02-24T13:10:32.700,  0.0.9.0.4,  unknown,  default,  0000,  (null),  warn,  0000,  "Performed put retry. Put retry total = 1. Address for this retry (LMRC) 0,2,4,9"
2014-02-24T13:10:40.194,  0.0.9.0.4,  unknown,  default,  0000,  (null),  warn,  0000,  "Performed put retry. Put retry total = 2. Address for this retry (LMRC) 0,2,4,9"
2014-02-24T13:10:48.134,  0.0.9.0.4,  unknown,  default,  0000,  (null),  warn,  0000,  "Performed put retry. Put retry total = 3. Address for this retry (LMRC) 0,2,4,9"
2014-02-24T13:10:55.413,  0.0.9.0.4,  unknown,  default,  0000,  (null),  warn,  0000,  "Performed put retry. Put retry total = 4. Address for this retry (LMRC) 0,2,4,9"
2014-02-24T13:11:02.704,  0.0.9.0.4,  unknown,  default,  0000,  (null),  warn,  0000,  "Performed put retry. Put retry total = 5. Address for this retry (LMRC) 0,2,4,9"

Cause

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