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SL500 - ASC: 0x11 (Un-Recovered Read Error) (Doc ID 1637448.1)

Last updated on MAY 17, 2018

Applies to:

LTO Tape Drive - Version All Versions and later
Sun StorageTek SL500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Customer see this error message:

Mar 16 03:27:58 stbf8627 scsi: [ID 107833 kern.warning] WARNING: /pci@8,600000/SUNW,qlc@2/fp@0,0/st@w500104f0007f27d7,0 (st45):
Mar 16 03:27:58 stbf8627 Error for Command: read Error Level: Fatal
Mar 16 03:27:58 stbf8627 scsi: [ID 107833 kern.notice] Requested Block: 26025 Error Block: 26025
Mar 16 03:27:58 stbf8627 scsi: [ID 107833 kern.notice] Vendor: HP Serial Number:
Mar 16 03:27:58 stbf8627 scsi: [ID 107833 kern.notice] Sense Key: Media Error
Mar 16 03:27:58 stbf8627 scsi: [ID 107833 kern.notice] ASC: 0x11 (unrecovered read error), ASCQ: 0x0, FRU: 0x0
Mar 16 03:27:58 stbf8627 scsi: [ID 107833 kern.warning] WARNING: /pci@8,600000/SUNW,qlc@2/fp@0,0/st@w500104f0007f27d7,0 (st45):
Mar 16 03:27:58 stbf8627 Error for Command: read Error Level: Fatal
Mar 16 03:27:58 stbf8627 scsi: [ID 107833 kern.notice] Requested Block: 26025 Error Block: 26025
Mar 16 03:27:58 stbf8627 scsi: [ID 107833 kern.notice] Vendor: HP Serial Number:
Mar 16 03:27:58 stbf8627 scsi: [ID 107833 kern.notice] Sense Key: Media Error
Mar 16 03:27:58 stbf8627 scsi: [ID 107833 kern.notice] ASC: 0x11 (unrecovered read error), ASCQ: 0x0, FRU: 0x0
Mar 16 03:27:58 stbf8627 scsi: [ID 107833 kern.warning] WARNING: /pci@8,600000/SUNW,qlc@2/fp@0,0/st@w500104f0007f27d7,0 (st45):
Mar 16 03:27:58 stbf8627 Error for Command: read Error Level: Fatal
Mar 16 03:27:58 stbf8627 scsi: [ID 107833 kern.notice] Requested Block: 26025 Error Block: 26025
Mar 16 03:27:58 stbf8627 scsi: [ID 107833 kern.notice] Vendor: HP Serial Number:
Mar 16 03:27:58 stbf8627 scsi: [ID 107833 kern.notice] Sense Key: Media Error
Mar 16 03:27:58 stbf8627 scsi: [ID 107833 kern.notice] ASC: 0x11 (unrecovered read error), ASCQ: 0x0, FRU: 0x0

Cause

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