How To Verify Graphics Device Interface Objects Level when Secure Global Desktop Windows Client Start To Crash (Doc ID 1640918.1)

Last updated on MAY 05, 2017

Applies to:

Oracle Secure Global Desktop - Version 4.7 to 5.2 [Release 4.0 to 5.0]
Information in this document applies to any platform.

Goal

When connecting to a Secure Global Desktop (SGD) server from a  supported Windows client, a situation may occur where the SGD client (tcc.exe) crashes or the application(s) being displayed start to behave strangely e.g where parts of an X Application window become black while other parts will display with correct colours. Typically this can be seen with X applications configured to use Client Window Management.  In this situations, the most likely cause is due to a Graphics Device Interface (GDI) object overflow for the tcc.exe process on the Windows client.

To determine if that is the cause, this document describes a method of how to verify the level of the GDI objects for tcc.exe.

Solution

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