T5120/T5220/T5140/T5240 and Netras - System may not power on or report many errors on both power supplies (Doc ID 1642386.1)

Last updated on MAY 01, 2017

Applies to:

Sun SPARC Enterprise T5220 Server - Version All Versions to All Versions [Release All Releases]
Sun SPARC Enterprise T5240 Server - Version Not Applicable to Not Applicable [Release NA]
Sun SPARC Enterprise T5140 Server - Version All Versions to All Versions [Release All Releases]
Sun SPARC Enterprise T5120 Server - Version Not Applicable to Not Applicable [Release NA]
Sun Netra T5440 Server - Version Not Applicable to Not Applicable [Release NA]
Information in this document applies to any platform.

Symptoms

Server will not power on or it will power on but show PSU voltage errors in the ILOM logs (-> show /SP/logs/event/list or sc> showlogs -v).

 

Some of the errors seen:

50298  Wed Mar 19 12:55:52 2014  Chassis   Log       minor          Error getting OUTPUT current limit for PS1
50297  Wed Mar 19 12:55:52 2014  Chassis   Log       minor          Error getting OUTPUT current for PS1
50296  Wed Mar 19 12:55:52 2014  Chassis   Log       minor          Error getting OUTPUT voltage for PS1
50295  Wed Mar 19 12:55:52 2014  Chassis   Log       minor          Error getting INPUT current limit for PS1
50294  Wed Mar 19 12:55:52 2014  Chassis   Log       minor          Error getting INPUT current for PS1
50293  Wed Mar 19 12:55:52 2014  Chassis   Log       minor          Error getting INPUT voltage for PS1
50292  Wed Mar 19 12:55:52 2014  Chassis   Log       minor          Error getting warning data for PS1
50291  Wed Mar 19 12:55:51 2014  Chassis   Log       minor          Error getting shutdown data for PS1
50290  Wed Mar 19 12:55:51 2014  Chassis   Log       minor          Error getting status data for PS1
50289  Wed Mar 19 12:55:51 2014  Chassis   Log       minor          Error getting OUTPUT current limit for PS0
50288  Wed Mar 19 12:55:51 2014  Chassis   Log       minor          Error getting OUTPUT current for PS0
50287  Wed Mar 19 12:55:51 2014  Chassis   Log       minor          Error getting OUTPUT voltage for PS0
50286  Wed Mar 19 12:55:51 2014  Chassis   Log       minor          Error getting INPUT current limit for PS0
50285  Wed Mar 19 12:55:51 2014  Chassis   Log       minor          Error getting INPUT current for PS0
50284  Wed Mar 19 12:55:50 2014  Chassis   Log       minor          Error getting INPUT voltage for PS0
50283  Wed Mar 19 12:55:50 2014  Chassis   Log       minor          Error getting warning data for PS0
50282  Wed Mar 19 12:55:50 2014  Chassis   Log       minor          Error getting shutdown data for PS0
50281  Wed Mar 19 12:55:50 2014  Chassis   Log       minor          Error getting status data for PS0
50280  Wed Mar 19 12:55:03 2014  Chassis   Log       major          System poweron is disabled

And:

50258  Wed Mar 19 12:42:56 2014  Fault     Repair    minor          SP detected fault cleared at time Wed Mar 19 12:42:55 2014. Temperature fault at PS1 asserted
50257  Wed Mar 19 12:42:55 2014  Fault     Repair    minor          SP detected fault cleared at time Wed Mar 19 12:42:55 2014. Current fault at PS0 asserted
50256  Wed Mar 19 12:42:54 2014  Fault     Repair    minor          SP detected fault cleared at time Wed Mar 19 12:42:53 2014. Voltage fault at PS0 asserted
50255  Wed Mar 19 12:42:52 2014  Fault     Repair    minor          SP detected fault cleared at time Wed Mar 19 12:42:52 2014. Current fault at PS1 asserted
50254  Wed Mar 19 12:42:51 2014  Fault     Repair    minor          SP detected fault cleared at time Wed Mar 19 12:42:50 2014. Voltage fault at PS1 asserted
50253  Wed Mar 19 12:42:50 2014  Fault     Repair    minor          SP detected fault cleared at time Wed Mar 19 12:42:50 2014. Temperature fault at PS0 asserted
50252  Wed Mar 19 12:42:30 2014  IPMI      Log       minor          ID = 8eec : 03/19/2014 : 12:42:30 : Temperature : /PS1/VOLT_FAULT : State Deasserted
50251  Wed Mar 19 12:42:30 2014  IPMI      Log       minor          ID = 8eeb : 03/19/2014 : 12:42:30 : Current : /PS0/FAIL : State Deasserted
50250  Wed Mar 19 12:42:28 2014  IPMI      Log       minor          ID = 8eea : 03/19/2014 : 12:42:28 : Voltage : /PS0/DC_POK : State Deasserted
50249  Wed Mar 19 12:42:27 2014  IPMI      Log       minor          ID = 8ee9 : 03/19/2014 : 12:42:27 : Current : /PS1/AC_POK : State Deasserted
50248  Wed Mar 19 12:42:26 2014  IPMI      Log       minor          ID = 8ee8 : 03/19/2014 : 12:42:26 : Voltage : /PS1/DC_POK : State Deasserted
50247  Wed Mar 19 12:42:26 2014  IPMI      Log       minor          ID = 8ee7 : 03/19/2014 : 12:42:26 : Temperature : /PS0/VOLT_FAULT : State Deasserted
50246  Wed Mar 19 12:42:06 2014  Fault     Fault     critical       SP detected fault at time Wed Mar 19 12:42:06 2014. Current fault at PS0 asserted
50245  Wed Mar 19 12:42:04 2014  Fault     Fault     critical       SP detected fault at time Wed Mar 19 12:42:04 2014. Voltage fault at PS0 asserted
50244  Wed Mar 19 12:41:24 2014  Fault     Fault     critical       SP detected fault at time Wed Mar 19 12:41:24 2014. Temperature fault at PS0 asserted
50243  Wed Mar 19 12:41:04 2014  IPMI      Log       critical       ID = 8ee6 : 03/19/2014 : 12:41:04 : Temperature : /PS0/VOLT_FAULT : State Asserted
50242  Wed Mar 19 12:41:02 2014  IPMI      Log       critical       ID = 8ee5 : 03/19/2014 : 12:41:02 : Current : /PS0/FAIL : State Asserted
50241  Wed Mar 19 12:41:01 2014  IPMI      Log       critical       ID = 8ee4 : 03/19/2014 : 12:41:01 : Voltage : /PS0/DC_POK : State Asserted
50240  Wed Mar 19 12:40:57 2014  Fault     Fault     critical       SP detected fault at time Wed Mar 19 12:40:57 2014. Temperature fault at PS1 asserted
50239  Wed Mar 19 12:40:55 2014  Fault     Fault     critical       SP detected fault at time Wed Mar 19 12:40:55 2014. Current fault at PS1 asserted
50238  Wed Mar 19 12:40:53 2014  Fault     Fault     critical       SP detected fault at time Wed Mar 19 12:40:53 2014. Voltage fault at PS1 asserted
50237  Wed Mar 19 12:40:36 2014  IPMI      Log       critical       ID = 8ee3 : 03/19/2014 : 12:40:36 : Temperature : /PS1/VOLT_FAULT : State Asserted
50236  Wed Mar 19 12:40:34 2014  IPMI      Log       critical       ID = 8ee2 : 03/19/2014 : 12:40:34 : Current : /PS1/AC_POK : State Asserted
50235  Wed Mar 19 12:40:33 2014  IPMI      Log       critical       ID = 8ee1 : 03/19/2014 : 12:40:33 : Voltage : /PS1/DC_POK : State Asserted

You may also encounter backplane errors:

50321  Wed Mar 19 13:08:33 2014  IPMI      Log       minor          ID = 8f00 : 03/19/2014 : 13:08:32 : Entity Presence : /SASBP/PRSNT : Device Present
50320  Wed Mar 19 13:08:26 2014  IPMI      Log       minor          ID = 8eff : 03/19/2014 : 13:08:26 : Entity Presence : /SASBP/PRSNT : Device Absent
50316  Wed Mar 19 13:04:26 2014  IPMI      Log       minor          ID = 8efe : 03/19/2014 : 13:04:26 : Entity Presence : /SASBP/PRSNT : Device Present
50315  Wed Mar 19 13:04:15 2014  IPMI      Log       minor          ID = 8efd : 03/19/2014 : 13:04:15 : Entity Presence : /SASBP/PRSNT : Device Absent
50314  Wed Mar 19 13:03:57 2014  IPMI      Log       minor          ID = 8efc : 03/19/2014 : 13:03:57 : Entity Presence : /SASBP/PRSNT : Device Present
50313  Wed Mar 19 13:03:52 2014  IPMI      Log       minor          ID = 8efb : 03/19/2014 : 13:03:52 : Entity Presence : /SASBP/PRSNT : Device Absent
50312  Wed Mar 19 13:03:22 2014  IPMI      Log       minor          ID = 8efa : 03/19/2014 : 13:03:22 : Entity Presence : /SASBP/PRSNT : Device Present
50311  Wed Mar 19 13:03:04 2014  IPMI      Log       minor          ID = 8ef9 : 03/19/2014 : 13:03:03 : Entity Presence : /SASBP/PRSNT : Device Absent
50310  Wed Mar 19 13:02:02 2014  IPMI      Log       minor          ID = 8ef8 : 03/19/2014 : 13:02:02 : Entity Presence : /SASBP/PRSNT : Device Present
50302  Wed Mar 19 13:01:22 2014  IPMI      Log       minor          ID = 8ef7 : 03/19/2014 : 13:01:22 : Entity Presence : /SASBP/PRSNT : Device Absent
50301  Wed Mar 19 12:58:55 2014  IPMI      Log       minor          ID = 8ef6 : 03/19/2014 : 12:58:55 : Entity Presence : /SASBP/PRSNT : Device Present
50300  Wed Mar 19 12:58:39 2014  IPMI      Log       minor          ID = 8ef5 : 03/19/2014 : 12:58:39 : Entity Presence : /SASBP/PRSNT : Device Absent

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms