ES1-24 - cannot add users, cannot change root-user's default password in ILOM via the web interface or the CLI. (Doc ID 1664516.1)

Last updated on DECEMBER 01, 2016

Applies to:

Oracle Switch ES1-24 - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Failure to change root-user's default password in ILOM via the web interface or the CLI.

Trying to add users also results in error.

1) Attempting to change the default password for root-user (the only user in ILOM) results in an error message: "Error: Invalid credentials"

2) Trying to add a new user results in error message: "Error: Transport error - check errno for transport error"

NOTE: after attempting either of the above operations, the switch may hang (unresponsive) -- and ILOM snapshots may be corrupt/incomplete, even after the switch is power-cycled.

3) After power-cycle of the switch to regain administrative access: login to the ILOM / CLI as root-user, and the session hangs upon issuing this command:

  -> cd /SP/users

4) the "/SP/users" section of the snapshot data is missing.

I had the customer upgrade FW from v1.3.1.1 to v1.3.1.3 but no change in the problem.

Cause

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