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How to Create a Technical or Non-Technical Tekelec Service Request (Doc ID 1671775.1)

Last updated on JUNE 20, 2019

Applies to:

BNS Platform Hardware - Version SSR 3.0 and later
Oracle Communications Subscriber Data Management (SDM) - Version SDM 9.5 and later
Tekelec Service Broker - Version SB 3.0 and later
Tekelec SIP Signaling Router - Version SSR 3.0 and later
Tekelec HLR Router - Version HLRR 4.0 and later
Information in this document applies to any platform.

Goal

 This document describes the steps required to create a technical Service Request (SR) for Oracle Communications Tekelec products.

Solution

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In this Document
Goal
Solution
 Technical Service Requests
 Option A - Create a technical SR via the web portal (Preferred option)
 Option B - Create a technical SR via the telephony system
 Non-technical Service Requests
References

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