How to Create a Technical or Non-Technical Tekelec Service Request
(Doc ID 1671775.1)
Last updated on SEPTEMBER 21, 2020
Applies to:BNS Platform Hardware - Version SSR 3.0 and later
Oracle Communications Subscriber Data Management (SDM) - Version SDM 9.5 and later
Tekelec Service Broker - Version SB 3.0 and later
Tekelec SIP Signaling Router - Version SSR 3.0 and later
Tekelec HLR Router - Version HLRR 4.0 and later
Information in this document applies to any platform.
This document describes the steps required to create a technical Service Request (SR) for Oracle Communications Tekelec products.
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In this Document
|Technical Service Requests|
|Option A - Create a technical SR via the web portal (Preferred option)|
|Option B - Create a technical SR via the telephony system|
|Non-technical Service Requests|