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SAM-QFS - Drives Set to DOWN State After samd stop/start With Errors "query drive response status:STATUS_COMMUNICATION_FAILED" (Doc ID 1679045.1)

Last updated on NOVEMBER 17, 2023

Applies to:

Oracle Hierarchical Storage Manager (HSM) and StorageTek QFS Software - Version 3.5 to 6.1 [Release 3.0 to 6.0]
Information in this document applies to any platform.


Issues with tape drives led customer to restart ACSLS and the library.
After running 'samd stop' and 'samd start', the drives are all in a "down" state.

STATUS_COMMUNICATION_FAILED errors are logged in system messages file. These are preceded by  "getrpcbyname failed" errors.

Prior to this, the only problem is with drive 601:

There is only one SSI process ( ssi_so ) running but rpcinfo shows three SSI program numbers that cannot be deleted by 'rpcinfo -d'.
( These are be preventing the robotics daemons to restart successfully. )


Rebooted the library and cycled the ACSLS software


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