How to Troubleshoot Missing Traffic in Palladion / Oracle Communications Session Monitor
(Doc ID 1682380.1)
Last updated on AUGUST 26, 2020
Oracle Communications Session Monitor - Version 3.1.x and later Information in this document applies to any platform.
This guide shows how to troubleshoot missing traffic in Palladion / Oracle Communications Session Monitor. Customers can use this document when they expect to see specific traffic in the OCSM interface and the traffic is not there. Some examples:
- specific calls not showing in OCSM
- call is showing in OCSM but a message from it is not showing in OCSM correctly
This document explains how to troubleshoot this case and how to check all potential places where missing traffic could have been lost, dropped or filtered out.
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