Exalytics /var/log/messages Shows Smartd Error: "smartd[10687]: Device: /dev/sdd [SAT]...Offline uncorrectable sectors" (Doc ID 1904921.1)

Last updated on JUNE 25, 2017

Applies to:

Exalytics In-Memory Machine X2-4 - Version All Versions and later
Oracle Exalytics Software - Version 1.0.0.0.0 to 1.0.0.5.0 [Release 1.0]
Exalytics In-Memory Machine X3-4 - Version All Versions and later
Information in this document applies to any platform.

Symptoms

When using Exalytics, or Oracle Virtual Machine (OVM) on Oracle Exalytics, multiple errors related to the smartd device are reported in the logs:

Jun 12 00:15:38 EXALYTICS_OVS02 smartd[10687]: Device: /dev/sdd [SAT], 244302034763776 Offline uncorrectable sectors
Jun 12 00:15:38 EXALYTICS_OVS02 smartd[10687]: Device: /dev/sde [SAT], 223054831550464 Offline uncorrectable sectors
Jun 12 00:15:38 EXALYTICS_OVS02 smartd[10687]: Device: /dev/sdf [SAT], 197830488621056 Offline uncorrectable sectors
Jun 12 00:15:38 EXALYTICS_OVS02 smartd[10687]: Device: /dev/sdg [SAT], 269539262595072 Offline uncorrectable sectors
Jun 12 00:15:38 EXALYTICS_OVS02 smartd[10687]: Device: /dev/sdh [SAT], 244289149861888 Offline uncorrectable sectors (changed +4294967296)

This problem may occur on any Exalytics server that is running a version lower than Patchset 3, and may also occur in Patchset 5 (PS5).

The problem does not occur on Exalytics Patchset 4 environments.


Cause

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