My Oracle Support Banner

Sessions or DataFeeds Stopped due to Oracle Database Shared Memory issues (Doc ID 1912485.1)

Last updated on NOVEMBER 20, 2023

Applies to:

Oracle Communications Performance Intelligence Center (PIC) Software - Version 6.6.3 and later
Information in this document applies to any platform.

Symptoms

Sessions are stopped and/or DataFeeds are not exporting data.

For Sessions:

Sessions are not updating under ProTrace (End Date frozen).

For DataFeeds:

Under DataFeed application -> Concerned DataFeed -> statistics, no xDRs are exported (record count column always equal to 0 when issue appears) and the Delay increasing continuously.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.