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Sessions or DataFeeds Stopped due to Oracle Database Shared Memory issues (Doc ID 1912485.1)

Last updated on JUNE 18, 2018

Applies to:

Oracle Communications Performance Intelligence Center (PIC) Software - Version 6.6.3 and later
Information in this document applies to any platform.

Symptoms

Sessions are stopped and/or DataFeeds are not exporting data.

For Sessions:

Sessions are not updating under ProTrace (End Date frozen).

For DataFeeds:

Under DataFeed application -> Concerned DataFeed -> statistics, no xDRs are exported (record count column always equal to 0 when issue appears) and the Delay increasing continuously.

Cause

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