SL3000 - Library Totally Hung After Opening AEM Doors Before "Enter Light Came On" (Doc ID 1915566.1)

Last updated on JULY 28, 2016

Applies to:

Sun StorageTek SL3000 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Sun StorageTek SL3000 Modular Library System: completely down, hung status.

Log entries:

 2014-08-07T13:54:16.083,  1.1.31.2.0,    root, default,    internal,       0, error, 3204, "System error - Invalid state transition", state=Not Ready transtion=Physical audit  


 2014-08-07T13:54:16.783, 1.1.-31.2.0,    root, default,    internal,       0, error, 3204, "System error - Invalid state transition", state=Not Ready transtion=Physical audit  

2014-08-07T13:54:17.317,   1.0.0.0.0,    root, default,    internal,       0,  warn, 3881, "Library door opened", device=left  

2014-08-07T13:55:06.386,   1.0.0.0.0,    root, default,    internal,       0,  warn, 3882, "Library door closed", device=left  

2014-08-07T13:57:24.970,   1.1.0.2.0,    root, default,RobotInitial,    -102, error, 3955, "Error from device Code: 508 - Robot says location is unusable", Data=<response sequence="531356" final="true"><command>moveToPosition</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5634</resultCode><resultText><!|CDATA|End of Text||></resultText><operationalState>508</operationalState></resultStatus><address>1,1,33,2,0</address><trackPosMils>0</trackPosMils></result></response>  

2014-08-07T13:57:24.986,   1.1.0.2.0,    root, default,RobotInitial,    -102, error, 1319, "Robot operation failed Code: 508 - Robot says location is unusable", Data:=<response sequence="531356" final="true"><command>moveToPosition</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5634</resultCode><resultText><!|CDATA|End of Text||></resultText><operationalState>508</operationalState></resultStatus><address>1,1,33,2,0</address><trackPosMils>0</trackPosMils></result></response>  

2014-08-07T13:57:24.989,   1.0.0.0.0,    root, default,RobotInitial,    -102, error, 3215, "Robot initialization error - Data: 2014-08-07T13:57:24.986,   1.1.0.2.0,    root, default,    internal,       0, error, 1319, "Robot operation failed Code: 508 - Robot says location is unusable", Data:=<response sequence="531356" final="true"><command>moveToPosition</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5634</resultCode><resultText><!|CDATA|End of Text||></resultText><operationalState>508</operationalState></resultStatus><address>1,1,33,2,0</address><trackPosMils>0</trackPosMils></result></response>"  

 

Changes

 Customer opened AEM doors before "enter light came on"

Cause

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